After your campaign is set up, you can either upload a list of your customers' contact info or you can add their info one by one to have email and text requests sent to them.
Step by Step Instructions:
Via the Portal
1 - Go to Customer Portal
2 - Go to Listing Reviews
3 - Click Campaigns next to the the business you want to work on
4 - Click on 'Contact'
5 - In the middle of the page you will see 'Add Contact'
6 - Add The name and email address or phone number of the customer you would like to request a review from.
Via a CSV File
1 - Go to Customer Portal
2 - Go to Listing Reviews
3 - Click Campaigns next to the the business you want to work on
4 - Click on 'Contact'
5 - At the bottom of the page upload your CSV file (EXAMPLE)
Via Your Custom Web Form
1 - Go to Customer Portal
2 - Go to Listing Reviews
3 - Click Campaigns next to the the business you want to work on
4 - Click on 'Contact'
5 - Find your custom link to your web form at the top of the page
Via the API
See https://help.botw.org/support/solutions/articles/73000609013-crm-api-endpoint